Total Drains - www.totaldrains.co.ukacy Policy
Privacy and Cookies Policy
1. Who We Are
This website is operated by Total Drains Limited, a company registered in England and Wales under company number 14723187, with our registered office at:
15 Filwood Drive, Bristol, BS15 4HT
Email: Info@totaldrains.co.uk
Phone: 0117 251 0555
Website: www.totaldrains.co.uk
We are committed to protecting your privacy and handling your data in a transparent and secure manner.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data: name, title.
Contact Data: address, email address, phone number.
Technical Data: IP address, browser type/version, time zone, operating system.
Usage Data: information about how you use our website.
Marketing and Communications Data: your preferences in receiving marketing from us.
3. How We Collect Your Data
We collect data from and about you through:
Direct interactions: when you fill in forms on our website, email us, or contact us by phone.
Automated technologies: as you interact with our website, we may collect data via cookies and similar technologies.
Third parties: such as analytics providers (e.g. Google Analytics).
4. How We Use Your Data
We use your personal data for the following purposes:
To respond to your enquiries or service requests.
To manage and fulfil contracts for services we provide.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.
To send marketing communications (if you have opted in).
5. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases for processing your personal data:
Consent: when you provide your data for marketing or optional services.
Contract: when processing is necessary for the performance of a contract.
Legal obligation: to comply with legal requirements.
Legitimate interests: to operate and improve our business (where your rights do not override our interests).
6. Data Sharing and Transfers
We do not sell your data. We may share your data with:
Service providers who support our business operations (e.g. IT, payment, marketing).
Regulators or law enforcement bodies where legally required.
We do not transfer your personal data outside the UK unless appropriate safeguards are in place.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
8. Your Rights
Under data protection laws, you have rights including:
Access – request copies of your personal data.
Rectification – request correction of inaccurate or incomplete data.
Erasure – request deletion of your data (in certain circumstances).
Restriction – request restriction of processing.
Objection – object to processing based on legitimate interests.
Data portability – request transfer of your data to you or another provider.
Withdraw consent – where we rely on consent to process data.
To exercise any of these rights, contact us at [insert contact email].
9. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function properly and improve user experience.
Types of Cookies We Use
Essential cookies: Required for basic website functionality.
Analytical/performance cookies: Help us understand how visitors use our site (e.g. via Google Analytics).
Functionality cookies: Remember your preferences.
Managing Cookies
You can set your browser to refuse all or some cookies. Please note that blocking some cookies may affect website functionality.
For more information, visit www.aboutcookies.org or www.allaboutcookies.org.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
Last updated: 12 June 2025
11. Contact Us
If you have questions about this privacy and cookies policy or how we handle your data, please contact:
Data Protection Contact
Jack Skuse
Total Drains Limited
15 Filwood Drive, Bristol, BS15 4HT
Email: Info@totaldrains.co.uk
Phone: 0117 251 0555
If you’re not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk